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    Return and Cancellation Policy

    Return and Cancellation Policy

    Our return policy is simple. Within 14 days of receiving your order, you may return the standard products subject to the following conditions.

    • All returns must be pre-paid basis
    • Discrepancies should be reported within 48 hours of receipt of your order
    • Original packing & Carton Labels should remain intact for our verification while returning goods
    • We will not accept returns without a Return Authorization Number (RMA#)
    • A re-stocking charge of 20% is Applicable
    • Used or washed items are not returnable

    Non-cancelable and or non-returnable items are:

    • Damaged products and those not in a re-sellable condition or which are used
    • Special order products such as Health Care Gowns that are Manufactured on the placement of orders
    • Custom manufacture products like Health Care Gowns, Masks, all PPE products, Table Skirts, and Table Cloths (Non-cancelable and Non-returnable)
    • Sample orders (with the exemption of Black Magic or Color Magic Towels)
    • Products without original packing

    RMA # (Return Authorization Number)

    Please get in touch with us via email to request a Return Authorization Number to return any product. Indicate the reason for your return and put "Return Authorization Request" as the email's subject. (We will not accept packages without a Return Authorization Number.) Once you receive, a Return Authorization Number must include any packaging slips and wrap the package securely. Include your name, address, phone number, copy of the receipt, and email with your return package. Write the Return Authorization Number on the box and the copy of the sales invoice inside the box. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Orders that are returned that are non-refundable will not be refunded.

    Refused Orders

    Products that are refused when UPS or other carriers attempt to deliver the product(s) are assessed a minimum of 20% re-stocking fee plus all shipping charges.

    Refunds

    We will gladly refund your purchase order price upon receipt of your returned product. Please note that we can refund shipping and handling charges only if it results from our error. For items that are returned, we charge a minimum 20% re-stocking fee. Accepting the return is at our sole discretion. Returns after 14 days will not be allowed. Please get in touch with us if you have any questions.

    Damaged Goods

    We provide excellent care in packaging and shipping our products out to you, our valued customers. We have a less than 1% return rate for damaged goods. Everything we ship is in excellent condition when it leaves our facility; however, sometimes, when shipping products via different carriers such as UPS or motor freight, some packages may get damaged in transit. In the event you should receive any product from us damaged, you should do the following:

    1. Do not accept delivery of the product(s) and notify the carrier (such as UPS or motor freight) at the time of the attempted delivery that the product or package was damaged. The product would then be shipped back to us from the carrier, and we would make a claim to the carrier for the damaged products. In the meantime, we would promptly re-ship you a new product(s). If the package was delivered, because you weren't there when the delivery person delivered it and the box and contents were damaged, including the tracking number(s) with your correspondence to us. Let us know if the box and the product(s) description were damaged on the outside.
    1. Contact us immediately via email (custserv@hysupplies.com) and notify us that the package was received damaged and you refused the delivery. The package would then be sent back to us from the carrier, and we would file a claim with the carrier. In the meantime, we would promptly ship you a new product(s).

    Deliveries made by motor freight (such as UPS, FedEx, DHL, Yellow Freight, etc.) require a signature from the party receiving the order. The signature indicates that you received the product or package in good condition and the product or package was not damaged. This signature indicates your responsibility that you inspected and received the material in good condition. Neither motor freight companies nor our company will be held liable after this point. As always, read before you sign.

    Deliveries made by UPS or Federal Express often do not require a signature. Notification of the damaged product(s) must be made by email to our company within two business days or on the same day to the carrier. Claims made after this point will not be received, and it will be your responsibility to handle the claim with the carrier.

    If you receive any damaged product, please get in touch with us ASAP by email. Mention the damage condition of the package, date, and time of damage notice. Any additional information is helpful to process the claim.